Products
Company
Products

26+ modules. One platform.

Every tool your IT team needs — from intelligent incident management and explainable AI to zero-trust vulnerability scanning — unified in a single, elegant interface.

Service management, reimagined

ITIL 4-aligned modules with AI acceleration built into every workflow.

Incident Management

AI-powered triage, smart correlation, and automated resolution. Slash MTTR by 73% on average. Every incident is automatically categorized, prioritized, assigned, and tracked through resolution.

ML priority scoring & SLA prediction
Smart alert deduplication
Major incident war room
Slack/Teams/PagerDuty integration
Automated runbook execution
SLA breach prediction & escalation
💰 Save up to $850K/year in incident handling costs
🔄

Change Management

Risk-scored workflows with CAB automation and CI impact analysis. Reduce change failures by 40% while accelerating deployment velocity.

AI risk assessment scoring
Automated CAB approval routing
CI impact blast radius analysis
Rollback plans & verification
Change calendar with conflict detection
Post-implementation review automation
💰 40% fewer change-related incidents
🔍

Problem Management

ITIL-aligned root cause tracking, known error database, trend analysis, and proactive problem prevention. Stop firefighting, start preventing.

Known error database (KEDB)
Trend & pattern analysis
Workaround management
Proactive problem identification
💰 59% reduction in recurring incidents
📋

Service Request Management

Self-service catalog with 200+ templates, approval workflows, automated provisioning, and fulfillment tracking. Empower end users, free up your team.

200+ service catalog templates
Multi-level approval workflows
Automated provisioning & fulfillment
SLA tracking & escalation
💰 80% of requests auto-fulfilled

See everything. Secure everything.

Real-time visibility with proactive security built in from day one.

📊

Monitoring & Alerts

Unified observability across servers, networks, applications and cloud. 10-second polling, smart baselines, predictive alerting, and visual dashboards.

CPU, memory, disk, network, process monitoring
Custom & anomaly-based alerting
Multi-cloud (AWS, Azure, GCP)
SNMP, WMI, agent & agentless
Drill-down dashboards
SLA monitoring & reporting
💰 98% accuracy with smart baselines
📈

KPI Dashboard

Executive-ready intelligence with MTTR, MTBF, SLA compliance, cost per ticket, and team workload metrics. Real-time data with customizable views.

50+ pre-built KPI templates
Custom widget builder
Scheduled PDF/CSV reports
Role-based dashboard sharing
💰 Data-driven decisions, zero guesswork
🗃

CMDB & Inventory

Automated discovery builds a living map of your infrastructure. Visual dependency maps, change-linked audit trails, and software license compliance.

Agent & agentless discovery
Visual dependency mapping
50K+ CI support
License compliance tracking
Change-linked audit trails
Impact analysis for changes
💰 Save $320K/year in license compliance
🛡

Vulnerability & Patch Management

Continuous CVE detection, risk-prioritized patching, and compliance reporting. Automated patch deployment with rollback safety nets.

Continuous CVE scanning
CVSS risk prioritization
Automated patch deployment
CIS/NIST compliance reports
💰 85% faster patching, 94% compliance
📉

Capacity Management

ML-powered forecasting predicts resource needs 90 days ahead. Right-size workloads, prevent outages, and eliminate waste.

90-day utilization forecasting
Right-sizing recommendations
Cost optimization insights
Historical trend analysis
💰 Save $480K/year in cloud right-sizing
💼

Service Portfolio Management

Catalog, pipeline, and retired services in one view. Align IT investments with business value and track TCO across your portfolio.

Service lifecycle management
TCO & ROI tracking
Business value alignment
Pipeline & retirement planning
💰 Strategic IT investment clarity

AI that explains itself

Transparent, auditable AI automation with human-in-the-loop controls.

🤖

AI Chatbot

24x7 conversational IT support. Deflects 60% of L1 tickets, creates incidents/requests from chat, searches KB, and escalates intelligently when needed.

Natural language understanding
Multi-language support
Slack/Teams/web widget
Auto-create tickets from chat
KB article suggestion
Smart escalation routing
💰 60% L1 ticket deflection — save $400K/year

Incident Autohealing

Automated runbook execution with pre-action snapshots and rollback safety nets. Fix known issues in seconds, not hours.

Runbook library & builder
Pre-action snapshots
Automatic rollback on failure
Human-in-the-loop approval
Full audit trail
Cross-platform (Linux/Windows)
💰 MTTR from hours to seconds
🔎

RCA & Forensic Analysis

Automated root cause analysis with timeline reconstruction, contributing factor identification, and exportable post-incident reports.

Automated timeline reconstruction
Contributing factor analysis
Exportable PDF/DOCX reports
Blame-free analysis framework
💰 80% faster post-incident reviews
🧠

Explainable AI

Every AI decision comes with confidence scores, reasoning chains, and audit trails. Build trust in automation with transparent, auditable intelligence.

Confidence scoring on all decisions
Reasoning chain visualization
Human override controls
Bias detection & model monitoring
💰 100% decision auditability for compliance
📖

Knowledge Base

Ops-linked articles auto-suggested during incident handling. AI-generated first drafts from resolved tickets. Rich editor with version control.

Context-aware article suggestions
AI-generated first drafts
Version control & reviews
Rich WYSIWYG editor
💰 45% faster onboarding for new engineers

Connect everything. Communicate everywhere.

💬

People Communication

Teams-like real-time messaging built into your ITSM workflows. Channels, DMs, file sharing, and incident-linked conversations — no context switching.

Channels & direct messages
Incident-linked threads
File & screenshot sharing
@mention & notification controls
💰 Zero context-switching for ops teams
🔑

Directory Integration

SSO, LDAP/AD sync, SCIM provisioning, and MFA enforcement. Seamless identity management with automatic user provisioning and deprovisioning.

SAML 2.0 / OIDC SSO
LDAP/AD synchronization
SCIM provisioning
Multi-factor authentication
💰 Zero-trust identity management
🔩

Patch Management

Centralized patch deployment for Linux and Windows. Scheduled maintenance windows, rolling updates, and compliance dashboards.

Cross-platform (Linux/Windows)
Scheduled maintenance windows
Rolling & canary updates
Compliance reporting
💰 94% patch compliance in 48 hours
📝

Ticket Audit & Compliance

Complete audit trail for every ticket action. Immutable logs, SLA breach tracking, and compliance-ready reports for HIPAA and ISO 27001.

Immutable action logs
SLA breach tracking
HIPAA / ISO 27001
Export to PDF/CSV
💰 Audit-ready in minutes, not weeks
📣

Global Communications

Organization-wide broadcast system with multi-channel delivery: in-app notifications, email with To/CC/BCC, SMS, and webhooks. Track delivery status per recipient.

Multi-channel broadcast
Email delivery (To/CC/BCC)
Per-recipient status tracking
Template & scheduling
💰 Keep every stakeholder informed instantly
🤖

Auto Ticket Assignment

AI-powered routing engine that assigns tickets to the right team based on category, priority, workload, and skill matching. Configurable rules with ML-enhanced scoring.

Priority-based routing rules
AI-recommended assignee
Workload balancing
Escalation thresholds
💰 95% routing accuracy in under 15 seconds
🧠

Explainable AI

Every AI decision includes a 12-tab breakdown: root cause, impact, recommendations, causal chain, compliance mapping, confidence scores, and full reasoning chain. No black boxes.

12-tab analysis dialog
AI Recommendations engine
Confidence & reasoning chain
Export reports (TXT/DOC)
💰 100% AI decision transparency
🖥

Server Build & Provisioning

9-step guided wizard for standardized server builds: OS, network bonding, disk layout, kernel params, security hardening, cluster config, and SCTASK integration.

9-step build wizard
Network bonding & VLAN
LVM & encryption
SCTASK workflow
💰 80% faster, 100% auditable builds
🏷

Feature Toggle Management

30+ feature flags across 8 categories. Enable or disable modules per environment with instant rollback, audit logging, and dependency tracking.

30+ feature flags
8 categories
Instant rollback
Audit logging
💰 Safe, instant feature deployment
🚀

Sprint Management

Full agile delivery lifecycle — plan sprints, track velocity, manage backlogs, visualize burndown charts, run retrospectives, and link every work item to incidents, changes, and problems. Built for IT and DevOps teams who ship weekly.

Board, list & timeline views
Burndown & velocity charts
Sprint retrospectives & action items
ITSM-linked work items (INC/CHG/PRB)
Capacity planning & story points
Daily standups & blocker tracking
💰 35% faster sprint delivery with ITSM-integrated planning
📟

Status Page

Public and private status pages with real-time component health, scheduled maintenance windows, incident updates, and subscriber email notifications.

Real-time component status
Maintenance scheduling
Subscriber notifications
Public & private pages
💰 Transparent ops for customers & teams

Built for zero downtime

With 26+ modules on a single platform, reliability is non-negotiable. MinusNow is architected from day one for high availability, graceful degradation, and instant recovery.

🏗

High Availability Architecture

Multi-zone deployment with active-active database replication, automatic failover, and load balancing. If one node goes down, traffic instantly routes to healthy nodes with zero user impact.

99.99% uptime SLA Active-active replication Auto failover <30s
🛡

Graceful Degradation

Each module runs in isolated microservice boundaries with circuit breakers. If one feature encounters a fault, it degrades gracefully — all other modules continue operating normally without any cascading failures.

Circuit breaker isolation No cascading failures Module-level health checks
🔄

Self-Healing & Auto-Recovery

Kubernetes-orchestrated containers with automatic health probes, restart policies, and rolling deployments. Crashed services are auto-detected and restarted within seconds. Zero-downtime updates via blue-green deployments.

K8s auto-restart Blue-green deployments Health probes every 10s
🔒

Data Protection & Backup

Continuous WAL-based database streaming with point-in-time recovery. Automated daily snapshots retained for 90 days. Encrypted at rest (AES-256) and in transit (TLS 1.3). RPO < 1 minute, RTO < 15 minutes.

RPO < 1 min 90-day retention AES-256 + TLS 1.3
🏷

Feature Toggle Isolation

30+ feature flags let you enable or disable any module independently. Having an issue with one feature? Disable it in one click — all other modules stay online and fully operational. No redeployment required.

30+ feature flags 1-click disable Zero-downtime toggle
📊

Built-in Observability

The platform monitors itself. Real-time metrics, structured logs, distributed tracing, and AI-powered anomaly detection identify issues before they become outages. Proactive alerting with automated remediation playbooks.

Distributed tracing AI anomaly detection Auto-remediation

Start with what you need. Grow from there.

All 26+ modules included. Start free with 25 nodes, scale to enterprise with no limits.